General Condition for Stay 2023
ROOMS
All rooms have a furnished private terrace, air conditioning, telephone, TV with Sky, Wi-Fi, mini fridge, capsule coffee machine, kettle with tea and herbal teas, safe. All guests of the Kalidria Hotel & Thalasso SPA have free access to the outdoor Thalasso SPA area with Jacuzzi and solarium.
Classic Rooms
30 sqm rooms on the second floor with two French beds, some with double beds.
Superior Rooms
37 sqm located on the 1st floor with two French beds and the possibility of adding a cot or a single sofa bed. Guests who choose the Superior room have access to the sauna and Turkish bath as well as one Aquatonic Marine Path per day per person.
Suite
Rooms of over 60 sqm on the 2nd floor, consisting of bedroom with double bed and walk-in wardrobe, living area with double sofa bed, large bathroom, large furnished terrace. They include premium accommodation on the beach, access to the sauna and Turkish bath and one Aquatonic Marine Path per day per person at Ethra Thalasso SPA.
Albachiara Suite
100 sqm, large living area, bedroom with two French beds, writing corner, comfortable walk-in wardrobe, large furnished terrace; includes access to sauna and Turkish bath and one Aquatonic Marine Path per day per person at Ethra Thalasso SPA; premium accommodation on the beach.
Half BOARD
Buffet breakfast, dinner with table service at the Kalidria central restaurant in the indoor or outdoor area. Water and other drinks are available for a fee. Tables are available in the shaded area outside the central restaurant (bookable directly at the hotel, subject to availability). Suite guests may request an assigned table in the outdoor area for the duration of their stay. Several options are available for lunch, either on the beach or at the hotel, for a fee and to be booked locally depending on availability. On the beach, a beach umbrella with two sunbeds per room, and use of beach towels. For paid drinks it is necessary to use the Smart Card.
FOOD INTOLERANCES
Bluserena pays special attention to the well-being of our guests both in the offer and in the correct information about allergens for each dish offered. Due to the size and organisation of our kitchens we cannot offer customisation of our dishes to suit individual allergies, but in all our central restaurants we guarantee a basic assortment of gluten-free, lactose-free and egg-free foods (although we must stress that we cannot guarantee, due to the structural characteristics of our kitchens, the absolute absence of contamination for any type of intolerance, except for the packaged products).
BLUSERENA GUARANTEE
The Bluserena Guarantee offers the “best price guarantee” and, completely free of charge, extensive insurance cover for cancellation or interruption of stay due to illness (including Covid-19 certified illness), accident or other insured event. Reserved for residents of Italy or the EEA, under the age of 90, it is to be confirmed at the time of booking and must be extended to all members of the reservation, without exclusions. It is non-refundable. The best rates of any Bluserena "Special Offers" for the same services and periods will be applied upon the Customer's request by the day of arrival. The following are not included: the tariffs applied to intermediaries, groups, companies, bodies, associations and the like. In the event of an interruption of your stay due to illness, accident or other insured event (details on summary sheet), you must contact the Operations Centre in advance and immediately before leaving the hotel. A summary of ERGO- Reiseversicherung AG's insurance policy.
DOWNLOAD THE BLUSERENA GUARANTEE COVER SUMMARY SHEET
ENTERTAINMENT
Piano bar, in addition, guests can enjoy the entertainment services of the adjacent Valentino Resort and Calanè Resort.
ETHRA THALASSO SPA
Ethra Reserve hosts Ethra Thalasso SPA of 3500 sqm, one of the most evocative thalassotherapy centers in Italy. It offers a rich proposal of thalassotherapy, beauty treatments, massages, wellness programs, relaxation and remise en forme, an outdoor seawater pool, an indoor pool with Aquatonic Marine Path, Turkish bath, sauna, whirlpools, solarium cabin, a Thalasso Oasis en plein air with Jacuzzis, gym with Technogym equipment (services subject to charge).
sports and FITNESS
Spacious gym equipped by Technogym, offering targeted services and small fitness classes both outdoors (from yoga to Pilates) and in the gym with personal trainers.
SEA AND BEACH
The long, sandy beach, which can be reached by convenient shuttles, is equipped with beach umbrellas and sunbeds. Just a few steps from the beach is the 'Mediterraneo' restaurant and a bar inside the restaurant.
SERVICES FOR CHILDREN, TEENAGERS AND FAMILIES
Upon request and payment, a private baby-sitting service can be provided.
SERVICES OF ETHRA RESERVE. Guests of Kalidria Hotel & Thalasso SPA can enjoy the services and the kids’ clubs in the nearby Calanè Resort and Valentino Resort: the Blu Nursery (12-36 months), a cosy and safe child-sized, air-conditioned area offering a real programme of games and activities tailored to the little ones, with highly qualified staff. A large playground, a Spray park, a wonderfully colourful and cool water game park where kids aged 4 to 12 can play with the water sprays and gets, fountains, slides, a pirate ship, water cannons and much more. Our Serenino, SereninoPiù, SerenUp and SerenHappy Clubs are tailored to allow parents to safely leave their children with our professional entertainment staff. Creative-play activities, games, workshops are provided. All services listed below are available from 05.06 to 09.09.2023. Children aged 3 to 5 may join the Serenino Club and for children aged 6 to 10 there is the SereninoPiù Club (kids aged 10 may choose between SereninoPiù and SerenUp). The Clubs are open every day, from 09.30 a.m. to 6.30 p.m. (Monday open from 09.00 a.m.), both clubs have their own specially designed area, with swimming-pool and games. Kids aged 11 to 14 can join SerenUp (teens aged 14 may choose between SerenUp and SerenHappy) and teenagers from 14 to 17 can join SerenHappy. They will be involved in games, sports activities, shows, and much more. The SerenUp and SerenHappy are open every day, except Sundays, from 9.00 a.m. to 12.30 p.m. and from 3.00 p.m. to 6.30 p.m. Children can also participate, with qualified instructors, in our Swimming school and Mermaiding (it is for children aged 3+), in our Dance Academy and Rhythmic Gymnastic (for children aged 5 to 14), in our Football Academy (for children aged from 5 to 14) clothing are supplied by Bluserena. The youngest aged from 3 to 10 can continue having fun in our evening Serenino Serale, every day except Sunday, from 9.30 p.m. to 11.00 p.m. (from 05.06 to 09.09.2023). Baby Kitchen/Baby Feeding Facility, located at the adjacent Valentino Resort and Calanè Resort, is an area dedicated to parents (with tables, chairs and high chairs) for the baby food of 0-3 years old, with assistance and availability of basic products during the main meal times: vegetable and meat broths, vegetable soup, pasta, slices of meat, fish fillets, cooked ham, dairy products, fresh fruit, fresh milk, yogurt, jams, tea and chamomile and biscuits. Not available baby food, cheese and baby milk in both liquid and powder form. It is accessible from 06:00 to midnight.
All sports and entertainment services and the Baby Kitchen/Baby Feeding facility are available until 17.09.2023, unless otherwise stated.
MEDICAL ASSISTANCE
At Ethra Reserve the doctor is resident and on call 24 hours a day. Medical office at the adjacent Valentino Resort, open at set times, morning and afternoon, with free examinations. Visits are chargeable at other times and outside the medical office.
KALIDRIA hotel & thalasso spa WITHOUT BARRIERS
The Kalidria Hotel & Thalasso SPA offers rooms equipped for guests with disabilities, reserved spaces in the parking and on the beach (near the boardwalk). A JOB chair, specifically for bathing in the sea, is available on the beach.
ON HOLIDAY WITH THE DOGgie
At Kalidria Hotel & Thalasso SPA it is possible to bring your dog (maximum 10 kg and only if accompanied by a health certificate) with a surcharge. It will stay on the terrace of the Classic or Superior rooms, which are equipped with a kennel and food bowls, and may only move around the hotel in reserved areas and on dedicated routes (e.g. not to the restaurant, amphitheatre or square), on a leash. No food is provided for the dog. The number of places is limited. No other animals or dogs of heavier weight are allowed. Customers who will stay with the dog will be required to comply with the regulations sent during the booking confirmation phase.
WI-FI
Connection available in all Rooms, communal areas and on the beach.
BOOKINGS
For information and bookings, please visit www.kalidriahotel.com or contact Booking Bluserena on +39.085.8369500.
INVOICING
For amounts paid prior to arrival an electronic invoice will be issued. For services paid in the hotel a commercial document will be issued, as Bluserena is equipped with telematic cash registers. If you want the invoice also for the payments in the hotel, you can request it only before the payment directly at the hotel giving all the necessary data: surname and name or company name, VAT number or tax code, sdi code or PEC. For tax reasons, the invoice cannot be requested under any circumstances after payment.
GUEST CANCELLATION PENALTIES
Cancellation is free of charge up to 14 days prior to arrival, except for stays with arrival between 06/08 and 26/08/2023 for which cancellation is free of charge up to 28 days prior to arrival. Penalties on the amount of the stay:
- cancellations up to 28 days before arrival: free cancellation*;
- cancellations from 27 to 21 days before arrival: free cancellation*;
- cancellations from 20 to 14 days before arrival: free cancellation*;
- cancellations from 13 to 10 days before arrival: 50%;
- cancellations from 9 to 4 days before arrival: 75%;
- cancellations from 3 to 0 days before arrival, including late arrivals or early departure: 100%.
For stays with arrival between 06/08 and 26/08/2023:
- cancellations up to 28 days before arrival: free cancellation*;
- cancellations from 27 to 21 days before arrival: 10%;
- cancellations from 20 to 14 days before arrival: 30%;
- cancellations from 13 to 10 days before arrival: 50%;
- cancellations from 9 to 4 days before arrival: 75%;
- cancellations from 3 to 0 days prior to arrival, including late arrivals or early termination of stay: 100%.
* The Bluserena Guarantee, if purchased, is non-refundable.
flight and ship packages: on air tickets sold by Bluserena (even if included in packages with the stay) the penalties imposed by the carrier apply, which will be communicated from time to time.
MODIFICATION/CANCELLATION RESERVED TO BLUSERENA
It is acknowledged that Bluserena, even during the season, has the right to close, reduce the capacity and/or delay the opening of the booked facility for reasons related to the current pandemic event, as well as to other extraordinary events that constitute force majeure, such as, but not limited to, other pandemics, actions of viruses or bacteria, wars, fires, governmental, legislative or administrative authority measures. It is understood and accepted that in such circumstances Bluserena may propose at its discretion: (I) rerouting in another Bluserena structure; (II) voucher of the entire amount collected by Bluserena valid until 31.12.2024, usable at Bluserena structures; (III) refund only of the amounts collected by Bluserena. The Guest, after careful evaluation, declares that the solutions adopted in such circumstances, if implemented by Bluserena, will be to his liking, thus delimiting the alternative object of the contract in case it is not possible or it is excessively burdensome for the Hotel to perform the main service for the aforesaid causes, and accepts such determinations after conducting appropriate negotiations. The Guest declares that he/she is satisfied, accepts the above and renounces all other claims, also for compensation. It is also acknowledged that Bluserena has the right to make changes to the services described in this text if this is prescribed by the authorities due to the emergency linked to the pandemic event in progress, or in other cases of force majeure, or in any case at the discretion of Bluserena where the exact execution of the contract could determine serious risks of contagion or other forms of danger for the health of the Guests, or cannot guarantee their safety or that of their employees, or if the execution of the contract, even if abstractly possible, in the presence of the aforesaid risks and of the necessary measures to be taken to safeguard them, would determine an excessive burden for the Hotel in the absence of the aforesaid changes.
reprotection
In the hypothesis that, for any reason, Bluserena is not able to supply the accommodation and/or in the hypothesis of overbooking of the structure, Bluserena may, at its own expense, reprotect the reservation to another facility, its own and/or of another company, having at least the same hotel classification, without Bluserena itself incurring any responsibility and/or charge of any kind.
START AND END OF STAY, ROOM DELIVERY AND RELEASE
On arrival, rooms and beach umbrellas are delivered at 4 p.m. On the day of departure, rooms must be returned by 11 a.m. By reserving our “Late Check-Out” option (upon payment, availability limited) rooms are available until 2.15 p.m. on the day of departure. Available on request and subject to limited availability.
hotel REGULATION
We want our hotels to be a place of relaxation, fun, serenity and at the same time safety. For this reason, it is necessary for all guests to respect certain behavioural norms and rules listed in the "Hotel Regulation", which can be consulted at www.bluserena.it and sent with the booking confirmation. Entering the hotel presupposes their acceptance.
SMART CARD
Upon arrival at the Hotel, a Smart Card will be given to be used in bars, restaurants, amphitheater, Reception, Thalasso SPA. For each top up made, a voucher of the same amount will be assigned to the Smart Card with which to pay for purchases (multipurpose "consideration" pursuant to Article 6-quater of Presidential Decree no. 633/72, accepted as payments - for sales or services). It is possible to top up at any time at the Reception and the bars in the square and on the beach, for a maximum amount of € 300.00. The Smart Card can be used up to a few moments before departure from the Hotel, also to pay the bill for the stay, and can be returned at the Reception, recovering the remaining credit before departure, if greater than or equal to € 1. It will be necessary to show the Smart card to take advantage of the BluserenaPiù Club benefits. See the respective regulation for details.
SHUTTLE SERVICE
At Kalidria Hotel & Thalasso SPA there is a shuttle bus that connects the beach to the Hotel (travel time about 13 minutes).
TRANSFERS FROM AIRPORT AND STATION
It is possible to book a transfer from the airport or station to the Hotel. On request, car rental is also available during your stay at advantageous rates.
IDENTITY DOCUMENTS ON ARRIVAL
Upon arrival it is mandatory to show the documents certifying the identity of all components of the booking of any age, including minors, pursuant to art. 109 of the Consolidated Law on Public Safety. Failing this, the hotel will apply the discount for the higher age group.
PRIVACY
The personal data provided will be processed in accordance with Legislative Decree. Reg. (EU) n. 2016/679, as reported in the information available on https://www.kalidriahotel.com/en/informativa-privacy.
SERVICES AVAILABLE UPON PAYMENT
Individual sports’ lessons, services of Ethra Thalasso SPA, excursion, transfer, car and bike hire, medical assistance outside consulting hours and outside the doctor’s surgery.
SMOKING BAN
Smoking is prohibited in the rooms, indoor and on the porchs, in the pine forest and in the woods, in the amphitheater, in highly crowded areas and in children's play and entertainment areas.