General Condition for Stay 2020






Kalidria Hotel & Thalasso SPA offers the best Italian food, with excellent ingredients and products from the rich territory of Puglia. Kalidria restaurant is available and for lunch Mediterraneo restaurant/grill (open from 08.06 to 12.09.2020), or tasty snacks served at the bars. You can choose between Half-board and Light Lunch: Half-board: includes buffet breakfast and à la carte dinner at the Kalidria restaurant. Light Lunch: includes a light lunch at the beach restaurant Mediterraneo (open from 08.06 to 12.09.2020) or at the bar and Kalidria restaurant.





Bluserena takes particular care of the well-being of its Guests, both in the food products offered and in the correct information on allergens. Gluten. Breakfast at the Kalidria restaurant includes the following items: bread, rice crackers, cold cuts, cheeses, packaged items (tarts and crispbread) and food prepared in-house (croissants, biscuits) with gluten-free ingredients. Lactose and eggs. Cold cuts, cheeses, packaged items (brioches, rusks, yoghurt, milk, butter) and food prepared in-house (croissants, biscuits) with lactose-free and egg-free ingredients. Lunch and dinner. For lunch and dinner ask the maître for more information or consult the special daily menu. However total absence of contamination cannot be guaranteed regarding some intolerances as there is a single kitchen (except for the above mentioned packaged products).





Live music events. Services of Ethra Reserve Guests of Kalidria can enjoy every evening in the theatres nearby the adjacent 4-Star Villages the shows from musicals to cabaret, variety shows ,games and performances of Guests. But not only entertainment: in prime and second time dance and parties are available. Lessons in every type of dance are held every day, so that you can experience the rhythms of the whole world! From Salsa, Merengue and Bachata, not to mention line dancing and ballroom dancing. Many sports and cards tournaments (Scala Quaranta, Poker Texas Hold’em, Burraco, Briscola and Scopone), board games, singing and acting performances and more take place.





The Hotel also features the magnificent Thalasso SPA, exclusive beauty SPA of 3,500 mq, one of the most prestigious in Southern Italy, with two seawater swimming pools, one indoor and one outdoor, Marine Aquatonic Route, sauna, Turkish bath, Jacuzzi, solarium and fitness areas, Thalasso Oasis with outdoor Jacuzzi whirpools. It offers relaxation and remise en forme programmes, basic and customized beauty treatments for face and body, massages, Thalassotherapy programmes, physical activities and body rituals.





Large gym equipped with Technogym machines offering customized services and small group outdoor and indoor activities with a personal trainer. Moreover, for all the Guests of Kalidria can also enjoy the services offered by Ethra Reserve located at the adjacent 4-star Villages: Stretch and Tone, Total Body and Aquagym, Nordic Walking and Pilates, Suspension Training, Drumstick fitness and Cross Training. SERVICES OF ETHRA RESERVE (available from 24.05 to 20.09.2020) nearby the adjacent 4-Star Valentino Village and Calanè Village: tennis courts and five-a-side football pitches,bowls, beach volley and beach tennis courts, archery and shooting, table tennis. Our Guests can take part in group to lessons of swimming, sailing and windsurf. From 1/6 to 12/9 also tennis, archery and shooting will be available. Bluserena Seasport Club, the club of Water Sports. Free lessons group for adults and kids sailing and windsurfing, charter tours introducing to sailing, with qualifies instructors are available. Intensive and individual lessons upon payment of windsurfing and sailing (Baby Boats are available for very young Guests). Free use of canoes, paddle surf, pedaloes, sailing boasts and windsurfing (not when group lessons are scheduled). Bluserena Water Fun: fun activities with motorboat towing, offer the most exciting and fun entertainment of the summer in complete safety thanks to our qualified staff and the use of approved systems (fees apply). Excursions by boat and rubber dinghy are charged extra. Golf Club Metaponto is situated a few miles from the Hotel.





Kalidria Hotel & Thalasso SPA has a large private beach, set in a 5-km long stretch of coast. The long and sandy beach, that can be reached by means of convenient shuttles, features the “Mediterraneo” (open from 08.06.2020) restaurant and bar on the beach 1st row beach umbrella included for Guests staying in our Junior Suite and Suite Albachiara.





Upon request and payment, a private baby-sitting service can be provided.
SERVICES OF ETHRA RESERVE. Guests of Kalidria Hotel & Thalasso SPA can enjoy the services and the kids’ clubs in the nearby 4-Star Calanè and Valentino Villages: a large play park, with a Spray park, a wonderfully colourful and cool water game park where kids up to the age of 12 can play with the water sprays and gets, fountains, slides, a pirate ship, water cannons and much more besides. Our Serenino, SereninoPiù, Serenup and Serenhappy Clubs are tailored to allow parents to safely leave their children with our professional entertainment staff. Creative-play activities, games, workshops are provided. All services listed below are available from 08.06 to 12.09.2020. The Serenino and the SereninoPiù Clubs are available from 24.05 to 20.09.2020. Children aged 3 to 5 may join the Serenino Club and for children aged 6 to 10 there is the SereninoPiù Club (kids aged 10 may choose between SereninoPiù and Serenup). The Clubs are open every day, from 09.30 a.m. to 6.30 p.m. (Monday open from 09.00 a.m.), both clubs have their own specially designed area, with swimming-pool and games. Kids aged 11 to 14 can join Serenup (kids aged 14 may choose between Serenup and Serenhappy) and teenagers from 14 to 17 can join Serenhappy, and will be involved in games, sports activities, drama, shows, and much more. The SerenUp and SerenHappy are open every day, from 9.00 a.m. to 12.30 p.m. and from 3.00 p.m. to 7.00 p.m. Children can also participate, with qualified instructors, in our Swimming school and Mermaiding (it is for children aged 3+), in our Dance school and Rhythmic Gymnastic (for children aged 5 to 7 and modern dance for children aged 8 to 14), in our Football training (for children aged from 5 to 14) clothing/kits are supplied by Bluserena, the youngest, aged from 3 to 10, can continue having fun in our evening club, Serenino Serale, every day except Sunday, from 9.30 p.m. to 11.30p.m. (from 08.06 to 12.09.2020). The whole family will have fun with the Bluserena Circus, learning the fundamentals of circus acts and clowneries. Baby Kitchen/Baby Feeding Facility. Parents who prefer to cook and prepare meals for their children can use the Baby kitchen/ Baby feeding facility located at the adjacent 4-star Villages and 5-star Resorts which is accessible 24 hours a day. Assistance is provided and basic foods are available at main mealtimes. Facilities include electric hobs, fridge, sink, tables, chairs, high-chairs, pots and pans, bottle-warmer, microwave oven, blender, sterilizer and homogenizer. At main mealtimes vegetable and meat broths, vegetable puree, small pasta, slices of meat, fish fillets, ham, dairy products, fresh fruit, fresh milk, yoghurt, jams, tea, chamomile tea and biscuits are available (baby foods, processed cheeses and powdered and liquid baby milk are not provided).





Kalidria Hotel Rooms are available for disabled people and there are reserved parking spaces and beach spaces (near the walkway). A Job chair is available in the Village, designed for use in the sea.





Connection available in all Rooms, communal areas and on the beach.





For information and bookings, please visit or contact Booking Bluserena on +39.085.8369500. A deposit of 10 % of the total amount will be requested upon confirmation; The balance must be paid before the start of the holiday , within 21 days. Payments can be made by bank transfer or by credit card through the area Electronic invoices will be issued for the amounts settled before arrival. Official receipts will be issued for services settled at the Hotel as Bluserena has telematics cash registers. If you would also like an invoice for payments made at the Hotel by providing all the necessary details: surname and name or title, VAT registration number or Tax Code, sdi code (ie. Italian Interchange System) or PEC (ie. Certified email). For tax reasons, under no circumstances can invoices be requested after payment.





The following cancellation fees are applied on the total amount of the booking: cancellations up to 21 days before arrival: 10%; cancellations from 20 to 10 days before arrival: 50%; cancellations from 9 to 4 days before arrival: 75%; cancellations from 3 to 0 days before arrival: 100%. In case of delayed arrival or early departure, the full tariff for the stay will be charged.





Bluserena reserves the right, even when the season is underway, to close the facilities that have been booked or to delay their opening for any reason and/or cause. It is understood and accepted that as an alternative in such circumstances Bluserena may offer: (I) rebooking at different Bluserena facilities; (II) a voucher for the entire amount received by Bluserena that can be used by 31.12.2021 at Bluserena facilities. Guests must declare themselves satisfied, accepting the abovementioned conditions and waiving any other claim, including claims to compensation. Bluserena also reserves the right to make changes to the services described in these conditions, if required by the relevant authorities because of the COVID-19 emergency, or, in any case, at Bluserena’s discretion in order to limit the risk of contagion and/or ensure the safety of guests and employees.





Room keys will be available by 4 p.m. on your day of arrival. On the day of departure, rooms must be returned by 11 a.m. By reserving our “Delayed Check-out” option (upon payment, availability limited) rooms are available until 2.15 p.m. or 6 p.m. on the day of departure. Available on request and subject to limited availability. Delayed Check-out until 2.15 p.m. € 50 per room; until 6.00 p.m. € 100.





At the Valentino Village, the Calanè Village, the Alborèa Ecolodge Resort and Kalidria Hotel & Thalasso SPA: the shuttle sevice to the beach (taking 8 minutes).





Documents confirming the identity of all the people included in the booking must be shown on arrival, including for minors of any age, pursuant to art. 109 of the Italian Consolidated Act on Public Safety. Otherwise, the Hotel may only give any applicable discounts relating to a higher age group.





Personal data provided will be treated in accordance with Legislative Decree Reg. (EU) no. 2016/679, as reported in the information attached to this document and available at





Individual sports’ lessons, services of Ethra Thalasso SPA, some services of the nautical club, excursion, transfer, car and bike hire, medical assistance outside consulting hours and outside the doctor’s surgery.





Smoking is prohibited in the rooms, closed rooms and on the porch, in the pine forest and in the woods, in the amphitheater, in busy areas and games areas with stay children.

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