General Condition for Stay 2022

 

 

 

FULL BOARD

 

Buffet breakfast and lunch, dinner with table service (table reserved for families) at the central restaurant Kalidria. Bottled mineral water included with meals, other drinks for a fee. Tables are available in the shaded area outside the central restaurant (bookable directly at the hotel, subject to availability). Guests of the suites can request the table assigned in the outdoor area for the whole duration of their stay. For lunch it is possible to book, subject to availability, Mediterraneo beach restaurant (for a fee), or the Sea Box (free) to enjoy on the beach area. On the beach, a beach umbrella with two sun beds per room, and use of beach towels. For paid drinks it is necessary to use the Smart Card.

 

 

EXTRA FULL BOARD, the All Inclusive Kalidria Hotel & Thalasso SPA bar

 

In addition to the provisions of the Full Board, it includes the following drinks at the bar: cafeteria, draft drinks in 20 cl glasses. Of your choice cold lemon or peach tea, lemonade, tonic water, citron, chinotto and sparkling water, orange and coke; fruit juices (pineapple, ace, peach, apricot, blood orange, pear), syrups (black cherry, almond milk, mint and barley), mineral water, draft beer, slushes, a white wine and a red wine, prosecco, tonic liqueurs and liqueurs, aperitifs, vermouth, grappa. Basic cocktails chosen from a specific menu. Champagne and spirits defined as special on the bar price list are excluded. The formula is subject to limited availability and can only be booked by all members of the room (or bookings in any case connected). It cannot be used to offer drinks to third parties, it can be revoked by the Customer at any time and by Bluserena in case of non-compliance with the regulation, in both cases returning to the Full Board price. To access the services you need to use the Smart Card.

 

 

FOOD INTOLERANCES

Bluserena pays special attention to the well-being of our guests both in the offer and in the correct information about allergens for each dish offered. Due to the size and organisation of our kitchens we cannot offer customisation of our dishes to suit individual allergies, but in all our central restaurants we guarantee a basic assortment of gluten-free, lactose-free and egg-free foods (although we must stress that we cannot guarantee, due to the structural characteristics of our kitchens, the absolute absence of contamination for any type of intolerance, except for the packaged products indicated below).

For meals with buffet service Gluten-free: at breakfast, in addition to a rich buffet and assortment of naturally gluten-free foodstuffs, there is a cold meat of the day and packaged basic products (tarts, biscuits, snacks, rusks and rice biscuits); at lunch, in addition to a rich assortment of naturally gluten-free foodstuffs, there is at least one starter, one main course, one pizza and one dessert made with gluten-free ingredients (dishes for which, however, it is not possible to guarantee the absolute absence of contamination). Lactose and egg-free. In addition to a rich buffet of naturally lactose-free and egg-free food, we offer lactose-free and egg-free packaged staples for breakfast (snacks, rusks, yoghurt and milk). At least one starter, one main course, one sausage, one cheese and one lactose-free or egg-free dessert is available for lunch. In restaurants with table service, on request. Gluten-free: one starter, one main course and one dessert made with gluten-free ingredients. Lactose- and egg-free: a starter, main course and dessert made with lactose- and egg-free ingredients.

 

 

ENTERTAINMENT

 

Services of Ethra Reserve Guests of Kalidria can enjoy every evening in the theatres nearby the adjacent 4-Star Villages the shows from musicals to cabaret, variety shows, games and performances of Guests. But not only entertainment: in prime and second time dance and parties are available. Lessons in every type of dance are held every day, so that you can experience the rhythms of the whole world! From Salsa, Merengue and Bachata, not to mention line dancing and ballroom dancing. Dance lovers will find Salsa, Merengue and Bachata lessons every day. Unmissable daytime and evening appointments with group dances in the presence of our instructors and every evening ample space for Liscio.

 

 

ETHRA THALASSO SPA

 

Ethra Reserve hosts Ethra Thalasso SPA, one of the most evocative thalassotherapy centers in Italy. It offers a rich proposal of thalassotherapy, beauty treatments, massages, wellness programs, relaxation and remise en forme, an outdoor seawater pool, an indoor pool with a marine aquatonic course, a Thalasso Oasis with plein air wellness pools Turkish bath, sauna, whirlpools, solarium and a gym with Technogym equipment (paid services).

 

 

FITNESS

 

Large gym equipped by Technogym, which offers targeted services and small class fitness activities both outdoors (from yoga to pilates) and in the gym with personal trainer. Moreover, for all the Guests of Kalidria can also enjoy the services offered by Ethra Reserve located at the adjacent 4-star Villages: Stretch & Tone, Total Body and Aquagym, Nordic Walking and Pilates and Cross Training complete with TRX and jump fitness, the trampoline that helps burning calories at the rhythm of music. SERVICES OF ETHRA RESERVE, nearby the adjacent 4-Star Valentino Village and Calanè Village: tennis courts and five-a-side football pitches, bowls, beach volley and beach tennis courts, archery and shooting, table tennis. Our Guests can take part in group to lessons of swimming, sailing and windsurf. From 30.05 to 10.09.2022 also tennis, archery and shooting will be available. Bluserena Seasport Club, the club of Water Sports and water attractions. Fun and sports: pedal boats, canoes, sailing, wind-surfing, Paddle Surf boards (even Big Paddle Surf up to 8 people), activities towed by motorboat (for a fee). Excursions by boat and rubber dinghy (for a fee). Group (free) and private (paid) lessons of sailing and windsurfing. Excursions by boat and rubber dinghy are charged extra. Golf Club Metaponto is situated a few miles from the Hotel.

 

 

SEA AND BEACH

 

Kalidria Hotel & Thalasso SPA has a large private beach, set in a 5-km long stretch of coast. The long and sandy beach, that can be reached by means of convenient shuttles, features the “Mediterraneo” restaurant (open from 06.06 to 10.09.2022, for a fee and on reservation) and bar on the beach. 1st row beach umbrella included for Guests staying in our Junior Suite and Suite Albachiara.

 

 

SERVICES FOR CHILDREN, TEENAGERS AND FAMILIES

 

Upon request and payment, a private baby-sitting service can be provided.
SERVICES OF ETHRA RESERVE. Guests of Kalidria Hotel & Thalasso SPA can enjoy the services and the kids’ clubs in the nearby 4-Star Calanè Village and Valentino Village: a large play park, with a Spray park, a wonderfully colourful and cool water game park where kids aged 4 to 12 can play with the water sprays and gets, fountains, slides, a pirate ship, water cannons and much more besides. Our Serenino, SereninoPiù, SerenUp and SerenHappy Clubs are tailored to allow parents to safely leave their children with our professional entertainment staff. Creative-play activities, games, workshops are provided. All services listed below are available from 06.06 to 10.09.2022. Children aged 3 to 5 may join the Serenino Club and for children aged 6 to 10 there is the SereninoPiù Club (kids aged 10 may choose between SereninoPiù and SerenUp). The Clubs are open every day, from 09.30 a.m. to 6.30 p.m. (Monday open from 09.00 a.m.), both clubs have their own specially designed area, with swimming-pool and games. Kids aged 11 to 14 can join SerenUp (kids aged 14 may choose between SerenUp and SerenHappy) and teenagers from 14 to 17 can join SerenHappy, and will be involved in games, sports activities, drama, shows, and much more. The SerenUp and SerenHappy are open every day, from 9.00 a.m. to 12.30 p.m. and from 3.00 p.m. to 6.30 p.m. Children can also participate, with qualified instructors, in our Swimming school and Mermaiding (it is for children aged 3+), in our Dance school and Rhythmic Gymnastic (for children aged 5 to 14), in our Football training (for children aged from 5 to 14) clothing/kits are supplied by Bluserena. The youngest aged from 3 to 10 can continue having fun in our evening club, Serenino Serale, every day except Sunday, from 9.30 p.m. to 11.00 p.m. (from 06.06 to 10.09.2022). The whole family will have fun with the Bluserena Circus, learning the fundamentals of circus acts and clowneries. Baby Kitchen/Baby Feeding Facility is an area dedicated to parents (with tables, chairs and high chairs) for the baby food of 0-3 years old, with assistance and availability of basic products during the main meal times: vegetable and meat broths, vegetable soup, pasta, slices of meat, fish fillets, cooked ham, dairy products, fresh fruit, fresh milk, soy milk, rice milk, lactose-free milk, yogurt, jams, tea and chamomile and biscuits. Not available baby food, cheese and baby milk in both liquid and powder form. It will also be possible to heat milk and baby food, sterilize, blend. It is accessible from 06:00 to midnight. During closing time it will be possible to ask to the reception staff to heat the milk using the microwave oven provided. A basic set of packaged products will also be available to customers. Doctor resident in the adjacent Valentino village and available 24 hours a day (pediatrician doctor at Calanè Village). Medical office open at set times, morning and afternoon, with free visits. Visits are paid at other times and outside the doctor's office.

 

 

KALIDRIA WITHOUT BARRIERS FOR OUR DISABLED FRIENDS

 

Kalidria Hotel Rooms are available for disabled people and there are reserved parking spaces and beach spaces (near the walkway). A JOB chair is available in the hotel, designed for use in the sea.

 

 

100% DISCOUNT FOR THE SECOND STAY, FOR THOSE WHO BOOK ON BLUSERENA.IT

 

For those who book online on the website www.bluserena.it (without telephone support), Bluserena offers a 100% discount for one person, during the week to choose from those published on www.bluserena.it/happyweeks in different period from the first stay. The discount is valid for stays of one week in a Classic room (consisting of at least 2 adults) in Full Board for the summer season 2022. It can be transferred to 1st degree relatives who are not already Bluserena customers and who have not already a confirmed booking for summer 2022. In no case can the discount be used for services other than those described above or in 2023. For accompanying persons are valid the conditions of stay published on the official 2022 price lists. Cannot be combined with any offers Bluserena.

 

 

1 ADULT + 1 CHILD

 

For children in 2nd bed the following discounts apply: 0-3 years 50%, 3-12 years 20%. Children 0-3 years old pay the compulsory fee "Set Baby Care". In the presence of several children, the offer is valid for one child only, applying to the others the reductions provided for 3rd, 4th and 5th beds. Offer subject to limited availability and valid with only one adult (from 18 years old) per family.

 

 

SPECIAL 7 NIGHTS

 

5% discount for stays of 7 nights or more. The discount does not apply to supplements but to Full Board or Extra Full Board rates.  

 

 

SHORT STAYS BLUSERENA

 

You can book on www.bluserena.it/book stays of less than a week (midweek or weekend) in Full Board and Classic room (rates shown in the hotel price list). Short stays are reserved for a limited number of rooms, subject to availability.

 

 

ON HOLIDAY WITH THE DOG

 

At Kalidria Hotel & Thalasso SPA it is possible to bring your dog (maximum 7 kg). It will on the terrace of the Classic or Superior rooms and will be able to circulate in the Village only in reserved areas and on dedicated routes (for example not on the restaurant, amphitheater and square), with leash. No food is provided for the dog. The number of places is limited. No other animals or dogs of heavier weight are allowed. Customers who will stay with the dog will be required to comply with the regulations sent during the booking confirmation phase.

 

 

WI-FI

 

Connection available in all Rooms, communal areas and on the beach.

 

 

BOOKINGS

 

For information and bookings, please visit www.kalidriahotel.com or contact Booking Bluserena on +39.085.8369500. A deposit of 10% of the total amount will be requested upon confirmation; The balance must be paid before the start of the holiday, within 21 days. Payments can be made by bank transfer or by credit card through the area www.bluserena.it/perchihaprenotato. Electronic invoices will be issued for the amounts settled before arrival. Official receipts will be issued for services settled at the Hotel as Bluserena has telematics cash registers. If you would also like an invoice for payments made at the Hotel by providing all the necessary details: surname and name or title, VAT registration number or Tax Code, sdi code (ie. Italian Interchange System) or PEC (ie. Certified email). For tax reasons, under no circumstances can invoices be requested after payment.

 

 

DELIVERY OF SERVICES IN RELATION TO PANDEMIC EVENT IN PROGRESS

 

Bluserena will adapt to current and future regulations and will take all appropriate measures to ensure the highest level of safety. For example, if necessary, shifts will be introduced, services changed or suspended, schedules changed.

 

 

GUEST CANCELLATION PENALTIES

 

Free cancellation: cancellation is free of charge up to 14 days before arrival for customers or agencies booking on www.bluserena.it (for agencies: on reserved area), without telephone support. For all other bookings, cancellation is free of charge up to 28 days before arrival.

 

 For customers or agencies booking on www.bluserena.it:

- cancellations up to 28 days before arrival: free cancellation;

- cancellations from 27 to 21 days before arrival: free cancellation;

- cancellations from 20 to 14 days before arrival: free cancellation;

- cancellations from 13 to 10 days before arrival: 50%;

- cancellations from 9 to 4 days before arrival: 75%;

- cancellations from 3 to 0 days before arrival, including late arrivals or early departure: 100%.

 

For all other bookings:

- cancellations up to 28 days before arrival: free cancellation;

- cancellations from 27 to 21 days before arrival: 10%;

- cancellations from 20 to 14 days before arrival: 30%;

- cancellations from 13 to 10 days before arrival: 50%;

- cancellations from 9 to 4 days before arrival: 75%;

- cancellations from 3 to 0 days prior to arrival, including late arrivals or early termination of stay: 100%.

 

For the amounts paid, Bluserena will recognize, at its discretion, a refund or voucher of equal value valid until 31/12/2023. The reimbursement, even by voucher, of travel and transfers not purchased from Bluserena is excluded.

Other free cancellation conditions: Bluserena will not apply any penalty if the impossibility of making the stay is linked to the current pandemic event and depends exclusively on one of the following cases: at least one of the members of the booking is subject to compulsory quarantine, imposed by the health authorities; it is impossible to reach the booked village due to restrictions imposed by the authorities. Refunds or vouchers valid until 31 December 2023 will be issued at the company's discretion.

Package with flight or ship: on air tickets sold by Bluserena (even if included in packages with the stay) the penalties imposed by the carrier apply, which will be communicated from time to time.

 

 

MODIFICATION / CANCELLATION RESERVED TO BLUSERENA

 

Even during the season, Bluserena has the right to close the booked facility and/or delay the opening for reasons related to the current pandemic event. It is understood and accepted that in such circumstances Bluserena may propose at its discretion: (I) reprotection in another Bluserena structure; (II) voucher of the entire amount forfeited by Bluserena valid until 31.12.2023, usable at Bluserena structures; (III) refund of the amount forfeited by Bluserena only. The Guest declares that he/she is satisfied, accepts the above and renounces all other claims, also for compensation. Bluserena has the right to make changes to the services described in these Conditions of Stay, if required by the authorities due to the emergency related to the pandemic event in progress, or, in any case, at the discretion of Bluserena in order to limit the risk of contagion and/or ensure the safety of guests and employees.

 

 

CHECKING IN AND CHECKING OUT FOR ROOMS

 

Rooms and beach umbrellas are delivered starting from 2.30 pm, guaranteed by 4.00 p.m on your day of arrival. On the day of departure, rooms must be returned by 11 a.m. By reserving our “Delayed Check-out” option (upon payment, availability limited) rooms are available until 2.15 p.m. on the day of departure. Available on request and subject to limited availability. Delayed Check-out until 2.15 p.m. € 49 per room.

 

 

VILLAGE REGULATION

 

We want our Villages to be a place of relax, fun, serenity and safety at the same time. Therefore it is necessary that all Guests comply with certain rules of conduct, listed in the “Village Regulations” available on www.bluserena.it and sent to the booking confirmation. Entering the facility requires acceptance.

 

 

SMART CARD

 

Upon arrival at the Hotel, a Smart Card will be given to be used in bars, restaurants, amphitheater, Reception, Thalasso SPA at the Kalidria Hotel & Thalasso SPA. For each top up made, a voucher of the same amount will be assigned to the Smart Card with which to pay for purchases (multipurpose "consideration" pursuant to Article 6-quater of Presidential Decree no. 633/72, accepted as payments - for sales or services). It is possible to top up at any time at the Reception and the bars in the square and on the beach, for a maximum amount of € 200.00. The Smart Card can be used up to a few moments before departure from the Village, also to pay the bill for the stay, and can be returned at the Reception, recovering the remaining credit before departure, if greater than or equal to € 1. It will be necessary to show the Smart Card to take advantage of the All Inclusive Extra, provided for those who have chosen the Extra Board, and the benefits of BluserenaPiù Club. For details, see the respective regulations.

 

 

SHUTTLE SERVICE

 

At Kalidria Hotel & Thalasso SPA there is a shuttle that connects the beach to the Villages (about 9 minutes).

 

 

TRANSFERS FROM AIRPORT AND STATION

 

It is possible to book a transfer from the airport or station to the Hotel. Upon request, car rental is also available during the stay, eith competitive rates.

 

 

IDENTITY DOCUMENTS ON ARRIVAL

 

Upon arrival it is mandatory to show the documents certifying the identity of all components of the booking of any age, including minors, pursuant to art. 109 of the Consolidated Law on Public Safety. Failing this, the hotel will apply the discount for the higher age group.

 

 

PRIVACY

 

The personal data provided will be processed in accordance with Legislative Decree. Reg. (EU) n. 2016/679, as reported in the information available on https://www.kalidriahotel.com/en/informativa-privacy.

 

 

SERVICES AVAILABLE UPON PAYMENT

 

Individual sports’ lessons, services of Ethra Thalasso SPA, some services of the nautical club, excursion, transfer, car and bike hire, medical assistance outside consulting hours and outside the doctor’s surgery.

 

 

SMOKING BAN

 

Smoking is prohibited in the rooms, closed rooms and on the porch, in the pine forest and in the woods, in the amphitheater, in busy areas and games areas with stay children.